Contact us
070 002 382 67
Contact us
070 002 382 67
Advans La Fayette MFB Ltd. Privacy Policy
Advans La Fayette MFB Ltd. (“Advans,” “we,” “us,” “our”) is a Microfinance Bank incorporated under the laws of the Federal Republic of Nigeria, with our registered office at 2, Adekunle Fajuyi Road, Dugbe, Ibadan, Oyo State. We are committed to safeguarding the privacy of the personal data that is provided to us or collected by us during the course of our business relationship as well as the personal data we receive from visitors to our website.
This privacy policy (“the Policy”) explains how we collect, use, disclose, and protect your personal data when you interact with us through our website, while using any of our digital or mobile platforms/services, our Mobile Banking App, mobile authentication service, when communicating with us through any of our social media or other online interactive channels or any other engagement with us (collectively, “Services”). The policy also sets out your rights as a data subject and how to contact us if you have any questions regarding the processing of your personal data or want to make a complaint to us about how we handle your personal data.
By continuing to visit our website, www.advansnigeria.com, or using our mobile and digital platforms, social media platforms, and other of our customer touch-points and utilising our services, you accept and consent to the provisions described in this Policy.
We use cookies on our Websites. This policy should be read alongside our Cookies Charter.
a) “Personal data” means any information relating to an individual, who can be identified or is identifiable, directly or indirectly, by reference to an identifier such as name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, psychological, cultural, social or economic identity of that individual.
b).”Services” refers to the products, services, and applications provided by Advans La Fayette MFB Ltd.
c) “Service Provider” means any natural or legal person who processes the data on behalf of us. It refers to third-party companies or individuals employed by us to facilitate the Service or provide the Service on behalf of us, to perform services related to the Service, or to assist us in analyzing how the Service is used.
d) “Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
e) ‘Device’ means any device that can access the Service such as a computer, a cell phone or a digital tablet.
f) “Website” refers to advansnigeria.com which is the official website of Advans La Fayette Microfinance Bank Limited.
g) ‘you’ or ‘your’, means you, any authorised person on your account, anyone who conducts your banking services for you, or other related people (including authorised signatories, partners, or any authorised third party).
2. Information We Collect:
We may collect and process the following types of personal data:
a. Details about your banking activities and transactions with us: We collect information relating to any bank accounts you use, financial history, the information you provide to deliver payment initiation services, and account information services regarding accounts you hold with other Banks.
b. Keeping you up to date with our products and services: We may collect information about your marketing preferences to provide you with information about relevant services, products, and offers that we think may be of interest to you.
c. Career Platforms: If you apply for a role, you may need to provide your personal data. Your application directly to us, or through a recruitment agency, will constitute your express consent to our use of this data. We will use this data to consider your application for a position with us. We may also use the information to carry out checks to verify the information provided by you (including references, background, identity, suitability, etc.).
d. Sensitive personal data: We may hold information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic or biometric data or data concerning your health or sexual orientation, data relating to criminal convictions or offences, or information which is used to uniquely identify you, (for example your fingerprint, facial recognition or voice recording). We will only hold this data when we need to for the purposes of the product or services we provide to you, where we are required to process the data for public interest purposes, or where we have a legal obligation or your consent to do so.
3. Basis for the processing of personal/sensitive data:
We may process your data in accordance with the relevant law if:
a) it is necessary for the performance of a contract with you or your organization;
b) it is necessary in connection with a legal obligation;
c) to protect your vital interest;
d) you have given your consent (where necessary) to such use or the organization you work for has obtained your consent (where necessary) to share your information with us;
e) it is necessary for the performance of a task carried out in the public interest; or
f) if we (or a third party) have a legitimate interest that is not overridden by your interests or your rights and freedoms. Such legitimate interests include the provision of our services, running our business, and marketing relevant services directly to you.
a) Providing and Improving our Services: We use your personal data to deliver our services to you, process transactions, manage your account(s), and respond to your inquiries. We also use your information to evaluate your eligibility for loans or other financial products and personalize our Services, enhance security, and develop new features for your use.
b) Compliance and Legal Obligations: We may use your personal data to comply with applicable laws, regulations, and legal processes. This includes verifying your identity, preventing fraud, and conducting anti-money laundering checks.
c) Communication and Marketing: We may use your contact information to communicate with you about our products, services, and promotional offers and also notify you about changes to our terms or business operations. You can opt out of receiving marketing communications at any time.
d) Conducting Assessments: We may use your personal data to conduct credit assessments and share your credit information with authorized third parties.
e) Analytical Insights: We may aggregate and anonymize your personal data to generate statistical and analytical insights for internal purposes or sharing with third parties.
f) Recover any debts that you may owe us.
g) For other purposes permissible under the relevant law.
We may share your personal data, and dealings with us to the extent permitted by law with the following:
a) Our branches and affiliates.
b) Legal/Regulatory Authorities: We may disclose your personal data to comply with applicable laws, regulations, legal processes, or governmental requests. This may include sharing information with law enforcement agencies, regulatory authorities, or other parties involved in fraud prevention or risk management,
c) Professional advisers: We may share your personal data with our Auditor/Legal Advisers.
d) Third Parties: We may share your personal data with trusted service providers who assist us in operating our business and providing our Services. These may include service providers, IT providers, payment processors, credit bureaus, and other entities involved in supporting our operations.
e) Correspondent Banks.
We may also disclose your personal data in good faith and belief that such action is necessary for any of the following circumstances:
i. we have your consent to share the information;
ii. to comply with a legal obligation;
iii. to bring you improved service across our array of products and services, when permissible under relevant laws and regulations, by disclosing your personal data with our affiliated websites and businesses;
iv. to protect and defend our rights or property;
v. to prevent or investigate possible wrongdoing in connection with our Service(s);
vi. to protect the personal safety of users of our Services or the public;
vii. to protect against legal liability;
viii. in the event of a reorganisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party; or
ix. we find that your actions on our websites or banking applications violate any part of this Policy.
We may use cookies and similar technologies to enhance your browsing experience and improve our services. By using our website, you consent to the use of cookies in accordance with our Cookies Charter and this Policy.
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your data, please contact us using the contact details provided at the end of this policy.
You are responsible for making sure the information provided to us is accurate and should inform us of any changes as it occurs, this will enable us to update your information with us.
Any changes will affect only future uses of your Personal Information. Subject to applicable law, which might, from time to time, oblige us to store your Personal Information for a certain period of time, we will respect your wishes to correct inaccurate information. Otherwise, we will hold your Personal Information for as long as we believe it will help us achieve our objectives as detailed in this Privacy Policy.
If you are located outside Nigeria and choose to provide information to us, please note that the data, including Personal Data, will be processed in Nigeria. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.
You have certain rights regarding the personal data we collect as provided under the Nigeria Data Protection, Act, 2023 (“the Act”). These rights are:
a) Right to know the purposes for the processing;
b) Right to know the categories of personal data concerned;
c) Right to know the recipients or categories of recipients to whom the personal data have been or will be disclosed;
d) Right to know the period or criteria used to determine the period of storage of the personal data;
e) Right to request rectification, erasure, or restrict the processing of your personal data;
f) Right to lodge a complaint with the Nigeria Data Protection Commission (“the Commission”);
g) Right to know the source of collection of your personal data where the personal data was not collected from you; and
h) Right to know the existence of automated decision-making, including profiling, the significance, and envisaged consequences for the data subject.
These rights are however subject to certain limitations as provided in the Act.
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We respect the privacy of children. We do not knowingly collect names, email addresses, or any other personally identifiable information from children. We do not knowingly market to children nor do we allow children under 18 years to open online accounts or provide them with our online banking services without the consent of their parent or legal guardian. If you are a parent or legal guardian and you are aware that your child has provided us with Personal Data without verification of parental or legal guardian’s consent, please promptly contact us.
We operate through our designated pages and accounts on some social media platforms to communicate and engage with our customers. We monitor and record comments and posts made about us on these channels so that we can improve our Services. The general public can access and read any information posted on these sites. Please note that any content you post to such social media platforms is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review the information carefully in order to better understand your rights and obligations regarding such content.
Our Services may allow you to connect and share your actions, comments, content, and information publicly or with friends. We are not responsible for maintaining the confidentiality of any information you share publicly or with friends.
We retain Your personal data for as long as is necessary, in any case until the purpose of the data collection is achieved and subject to any requirements to retain data in order to comply with any applicable law, regulation, professional requirements or standard, as well as, meet audit and business requirements, respond to queries and complaints and address disputes or claims that may arise.
Your personal data is destroyed securely when it is no longer required for the purpose for which it was collected.
The personal data we collect is stored and/or processed at our offices in Nigeria and in any data processing facilities operated by the third parties identified above.
We rely on the appropriate data transfer mechanism or any of its relevant exceptions to transfer data outside Nigeria. We would ensure appropriate safeguards before transferring data outside Nigeria.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Policy or our data practices, please contact us via our email at customerservice@advansnigeria.com or telephone:07000238267. You can also visit us at 2, Adekunle Fajuyi Road, Dugbe, Ibadan, Oyo State.