DIGITAL SOLUTIONS SUPERVISOR

Reporting to the Head, Digital Banking and Alternative Delivery Channels, your responsibility will be to:

MAIN RESPONSIBILITIES

1. Product Development & Enhancement

Identify opportunities for product enhancements and introduction of new ones based on market trends, customer needs, and competitive analysis.
Work closely with the development team to implement new features and functionalities.

2. Project Coordination & Support

Coordinate and support digital product-related projects, ensuring they are delivered on time and within scope.
Collaborate with cross-functional teams to ensure seamless project execution.
Monitor project progress and provide regular updates to stakeholders.

3. Monitor and Improve Onboarding Processes

Oversee the onboarding processes for new digital product users.
Identify bottlenecks and areas for improvement in the onboarding process.
Implement strategies to streamline onboarding and enhance user experience.

4. Product Benchmarking

Conduct regular benchmarking of digital products against competitors.
Analyse market trends and competitor offerings to ensure the digital products remain competitive.
Provide insights and recommendations for product improvements based on benchmarking results.

5. Customer/Staff Feedback

Collect and analyse feedback from customers and staff regarding digital products.
Address any issues or concerns raised and implement changes as necessary.
Use feedback to drive product enhancements and improve user satisfaction.

6. Liaise with Vendors for Platform Issue Resolution

Act as the primary point of contact with vendors for platform-related issues.
Coordinate with vendors to resolve any technical problems or service disruptions.
Ensure that service level agreements (SLAs) with vendors are met.

7. Training

Ensure that all staff are knowledgeable and capable of effectively using and promoting digital products.
Update training materials as products evolve.
Lead the change management effort with staff on the adoption and sale of digital products to clients.

CHALLENGES

• Ability to manage projects involving various stakeholders, internal, local, and international partners.

• Understanding of business drivers.
• Strong organizational and analysis skills
• Travel outside Accra to outstation branches.

Minimum required education level:

• Bachelor’s degree in business, Information Technology, Social Sciences, or a related field.

Required Experience & Skills:

• 3 year’s relevant experience.
• Proven experience in product management, preferably in digital channels or fintech.
• Strong project management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to work independently and as part of a team.
• Familiarity with digital product development and enhancement processes.

INTERPERSONAL RELATIONS

• Directly reports to the Head, Digital Banking & Alternative Delivery Channels
• Works closely with the Sales and Distribution, IT, Back-Office, Marketing, and Risk Teams at Advans Ghana and the Group.
• Manages directly the evolution of digital products.
• Develops professional networks and partnerships