We are committed to safeguarding the privacy of the personal data that is provided to us or collected by us during the course of our business relationship as well as the personal data we receive from visitors to our website.
Advans La Fayette MFB Ltd. ("Advans," "we," "us," "our") is a Microfinance Bank incorporated under the laws of the Federal Republic of Nigeria, with our registered office at 2, Adekunle Fajuyi Road, Dugbe, Ibadan, Oyo State. We are committed to safeguarding the privacy of the personal data that is provided to us or collected by us during the course of our business relationship as well as the personal data we receive from visitors to our website.
By continuing to visit our website, www.advansnigeria.com, or using our mobile and digital platforms, social media platforms, and other of our customer touch-points and utilising our services, you accept and consent to the provisions described in this Policy.
a. "Personal data" means any information relating to an individual, who can be identified or is identifiable, directly or indirectly, by reference to an identifier such as name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, psychological, cultural, social or economic identity of that individual.
b. "Services" refers to the products, services, and applications provided by Advans La Fayette MFB Ltd.
c. "Service Provider" means any natural or legal person who processes the data on behalf of us. It refers to third-party companies or individuals employed by us to facilitate the Service orprovide the Service on behalf of us, to perform services related to the Service, or to assist us in analyzing how the Service is used.
d. "Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
e. ‘Device’ means any device that can access the Service such as a computer, a cell phone or a digital tablet.
f. "Website" refers to www.advansnigeria.com which is the official website of Advans La Fayette Microfinance Bank Limited.
g. ‘you’ or ‘your’, means you, any authorised person on your account, anyone who conducts your banking services for you, or other related people (including authorised signatories, partners, or any authorised third party).
2. Information We Collect:
We may collect and process the following types of personal data:
2.1Information You Provide: We collect information that you provide to us when you use our Services, including when you fill out forms, complete transactions, or communicate with us. This may include your name, contact details, identification documents, residential and business addresses, gender, financial information, employment details, Bank Verification Number (BVN), and other information necessary for you to access our products and services. The information we collect falls into various categories such as:
a. Details about your banking activities and transactions with us: We collect information relating to any bank accounts you use, financial history, the information you provide to deliver payment initiation services, and account information services regarding accounts you hold with other Banks.
b. Keeping you up to date with our products and services: We may collect information about your marketing preferences to provide you with information about relevant services, products, and offers that we think may be of interest to you.
c. Career Platforms: If you apply for a role, you may need to provide your personal data. Your application directly to us, or through a recruitment agency, will constitute your express consent to our use of this data. We will use this data to consider your application for a position with us. We may also use the information to carry out checks to verify the information provided by you (including references, background, identity, suitability, etc.).
d. Sensitive personal data: We may hold information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic or biometric data or data concerning your health or sexual orientation, data relating to criminal convictions or offences, or information which is used to uniquely identify you, (for example your fingerprint, facial recognition or voice recording). We will only hold this data when we need to for the purposes of the product or services we provide to you, where we are required to process the data for public interest purposes, or where we have a legal obligation or your consent to do so.
2.2Information We Collect Automatically: When you interact with our Services, we automatically collect certain information about your device and usage. This may include your IP address, device type, browser information, operating system, and usage patterns. We also collect image recordings which could include CCTV images of you at our bank branches and offices but only for security purposes in order to forestall crime.
2.3 Information from Third Parties: We may receive information from third parties, such as credit bureaus or verification services, in order to assess your eligibility for our services and comply with legal requirements.
3. Basis for the processing of personal/sensitive data:
We may process your data in accordance with the relevant law if:
a. it is necessary for the performance of a contract with you or your organization;
b. it is necessary in connection with a legal obligation;
c. to protect your vital interest;
d. you have given your consent (where necessary) to such use or the organisation you work for has obtained your consent (where necessary) to share your information with us;
e. it is necessary for the performance of a task carried out in the public interest; or
f. if we (or a third party) have a legitimate interest that is not overridden by your interests or your rights and freedoms. Such legitimate interests include the provision of our services, running our business, and marketing relevant services directly to you.
4. Use of your personal data:
a. Providing and Improving our Services: We use your personal data to deliver our services to you, process transactions, manage your account(s), and respond to your inquiries. We also use your information to evaluate your eligibility for loans or other financial products and personalize our Services, enhance security, and develop new features for your use.
b. Compliance and Legal Obligations: We may use your personal data to comply with applicable laws, regulations, and legal processes. This includes verifying your identity, preventing fraud, and conducting anti-money laundering checks.
c. Communication and Marketing: We may use your contact information to communicate with you about our products, services, and promotional offers and also notify you about changes to our terms or business operations. You can opt out of receiving marketing communications at any time.
d. Conducting Assessments: We may use your personal data to conduct credit assessments and share your credit information with authorized third parties.
e. Analytical Insights: We may aggregate and anonymize your personal data to generate statistical and analytical insights for internal purposes or sharing with third parties.
f. Recover any debts that you may owe us.
g. For other purposes permissible under the relevant law.
5. Disclosure of personal data
We may share your personal data, and dealings with us to the extent permitted by law with the following:
a. Our branches and affiliates.
b. Legal/Regulatory Authorities: We may disclose your personal data to comply with applicable laws, regulations, legal processes, or governmental requests. This may include sharing information with law enforcement agencies, regulatory authorities, or other parties involved in fraud prevention or risk management,
c. Professional advisers: We may share your personal data with our Auditor/Legal Advisers.
d. Third Parties: We may share your personal data with trusted service providers who assist us in operating our business and providing our Services. These may include service providers, IT providers, payment processors, credit bureaus, and other entities involved in supporting our operations.
e. Correspondent Banks.
We may also disclose your personal data in good faith and belief that such action is necessary for any of the following circumstances:
i. we have your consent to share the information;
ii. to comply with a legal obligation;
iii. to bring you improved service across our array of products and services, when permissible under relevant laws and regulations, by disclosing your personal data with our affiliated websites and businesses;
iv. to protect and defend our rights or property;
v. to prevent or investigate possible wrongdoing in connection with our Service(s);
vi. to protect the personal safety of users of our Services or the public;
vii. to protect against legal liability;
vii. in the event of a reorganisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party; or
ix. we find that your actions on our websites or banking applications violate any part of this Policy.
6. Cookies and Similar Technologies:
7. Information/Data Security:
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your data, please contact us using the contact details provided at the end of this policy.
8. Accuracy and update of your information:
You are responsible for making sure the information provided to us is accurate and should inform us of any changes as it occurs, this will enable us to update your information with us.
9. Information from locations outside Nigeria:
If you are located outside Nigeria and choose to provide information to us, please note that the data, including Personal Data, will be processed in Nigeria. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.
10. Your Rights:
You have certain rights regarding the personal data we collect as provided under the Nigeria Data Protection, Act, 2023 (“the Act”). These rights are:
a. Right to know the purposes for the processing;
b. Right to know the categories of personal data concerned;
c. Right to know the recipients or categories of recipients to whom the personal data have been or will be disclosed;
d. Right to know the period or criteria used to determine the period of storage of the personal data;
e. Right to request rectification, erasure, or restrict the processing of your personal data;
f. Right to lodge a complaint with the Nigeria Data Protection Commission (“the Commission”);
g. Right to know the source of collection of your personal data where the personal data was not collected from you; and
h. Right to know the existence of automated decision-making, including profiling, the significance, and envisaged consequences for the data subject.
These rights are however subject to certain limitations as provided in the Act.
11. Links to Other Websites:
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Privacy of Children:
We respect the privacy of children. We do not knowingly collect names, email addresses, or any other personally identifiable information from children. We do not knowingly market to children nor do we allow children under 18 years to open online accounts or provide them with our online banking services without the consent of their parent or legal guardian. If you are a parent or legal guardian and you are aware that your child has provided us with Personal Data without verification of parental or legal guardian’s consent, please promptly contact us.
13. Social Media Platforms:
Our Services may allow you to connect and share your actions, comments, content, and information publicly or with friends. We are not responsible for maintaining the confidentiality of any information you share publicly or with friends.
14. Data Retention:
We retain Your personal data for as long as is necessary, in any case until the purpose of the data collection is achieved and subject to any requirements to retain data in order to comply with any applicable law, regulation, professional requirements or standard, as well as, meet audit and business requirements, respond to queries and complaints and address disputes or claims that may arise.
Your personal data is destroyed securely when it is no longer required for the purpose for which it was collected.
15. Data Storage and Processing:
The personal data we collect is stored and/or processed at our offices in Nigeria and in any data processing facilities operated by the third parties identified above.
16. Transfer of personal data:
We rely on the appropriate data transfer mechanism or any of its relevant exceptions to transfer data outside Nigeria. We would ensure appropriate safeguards before transferring data outside Nigeria.
18. Contact Us:
If you have any questions, concerns, or requests regarding this Policy or our data practices, please contact us via our email at firstname.lastname@example.org or telephone:07000238267. You can also visit us at 2, Adekunle Fajuyi Road, Dugbe, Ibadan, Oyo State.